disclaimer: The question may seem a bit holivar, but still.

I accompany the samopisnuyu tiketnuyu system, but in its design it was not taken into account that some customers sometimes have tickets containing a trade secret. Now, any user can read the text of any ticket that is in operation, and in this regard, the task was to somehow organize the confidentiality of some tickets.

How do ITSM work with confidential information? How can I properly resolve the situation?

  • for example, displaying applications only to those users to whom they are addressed - Bald
  • @Bald on TZ is impossible; the service process must be transparent and monitored by the customer, the contractor, the chief of the contractor, the head of the customer, and the person who the customer has when the customer went on vacation, etc. - Sergey Tambovtsy
  • Well, and allow viewing the necessary applications only for the necessary circle of persons access for control , i.e. the customer sees all his applications, the contractor sees the applications that are addressed only to him, the head of the contractor sees all applications that are addressed to his department, and so on. or even more to the performer to show only the current status of the application for greater confidentiality - Bald

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